1. The agreement
These business-to-business terms govern the relationship between KRAFTKIN LIMITED (RC 1720148) (“we”, “us” or the “operator”), and the organisation subscribing to MilaHR. MilaHR is a product owned and operated by KRAFTKIN LIMITED.
A person accepting on behalf of an organisation must have authority to do so. An agreed order form sets out the subscription and any special commitments. A signed data-processing agreement governs customer personal data and takes precedence for that subject; an order form takes precedence over these general terms where it expressly varies them.
2. Access to MilaHR
MilaHR provides access to HR workflows included in the selected plan and configuration. Access is limited to authorised users acting for the customer. A company workspace has its own records and settings; a multi-company installation does not give every user permission to every company.
The website contains illustrative product compositions. They are not live employee records, uptime commitments or a guarantee that every capability is included in every plan. Integrations, multi-company scope and any additional services should be confirmed in the applicable subscription agreement.
3. Customer responsibilities
The customer is responsible for accurate account information, appropriate user permissions, lawful instructions and activity by its authorised users. Keep email accounts and verification codes secure and promptly notify the operator of suspected unauthorised access.
Do not use MilaHR to break the law, infringe another person’s rights, distribute malicious code, attempt unauthorised access, defeat usage controls or interfere with other customers. Security testing requires prior written authorisation. Access may not be resold except under a separate written arrangement.
4. Employment and payroll responsibilities
The customer remains the employer or responsible organisation. It is responsible for employment decisions, lawful recruitment, workplace policies, pay calculations, tax filings, statutory payments and the accuracy of data or instructions it supplies.
MilaHR is software, not an employer of record, legal adviser or substitute for professional payroll review. An integration does not transfer the customer’s statutory obligations to MilaHR. Review consequential outputs before using them to make payments or decisions about people.
5. Plans, fees and usage
Current plan prices, included allowances and overage rates are listed on the pricing page or in your agreed order form. The applicable fees and billing period are confirmed when you subscribe. Enterprise scope and fees are contractual. Prices exclude applicable taxes.
Subscription fees, billing timing and any additional storage arrangements are confirmed in the applicable subscription agreement or order form. Storage is per organisation. Free has no paid storage overage option; upgrading provides more included storage.
Fees are charged in the currency shown at checkout or in your order form. Card payments are processed securely by our payment service provider, Flutterwave. We do not store full card numbers on our systems. Your card issuer or bank may apply its own foreign-exchange or international transaction charges.
6. Renewals, changes and cancellation
Unless an order form says otherwise, the paid subscription renews at the end of the selected monthly or annual billing period until cancelled. Cancellation takes effect at the end of the current paid period. Fees already paid are refundable only as set out in our Refund Policy.
The policy is to give at least 30 days’ notice of a subscription price increase, effective no earlier than the next renewal following that notice. A customer may cancel before the change takes effect. Upgrades, downgrades and their effective dates must be shown before a change is confirmed. Reducing a plan requires resolving usage above its new allowances.
7. Customer data and processing
The customer retains its rights in the data it supplies. It grants the operator only the rights needed to provide, maintain and support the service under the agreement. The customer must have the authority to provide that information and give appropriate notices to affected people.
Before live employee data is processed, the parties must agree a data-processing schedule covering the subject, duration, purpose, data types and people concerned. It must address documented instructions, confidentiality, security measures, sub-processors, rights requests, incident assistance, deletion or return and audit information.
The operator should notify the customer of a personal data breach without undue delay after becoming aware, provide available information and assist with the customer’s legal obligations. Specific operational procedures, sub-processor authorisation and international-transfer safeguards belong in the executed processing agreement.
8. Integrations and intellectual property
MilaHR and its licensors retain the rights in the software and service materials. The subscription gives a limited right to use them during the agreed term; it does not transfer ownership.
Third-party services may have their own terms, availability and charges. The customer is responsible for authorising an integration and understanding what information it exchanges. The operator is responsible for its own obligations, but cannot guarantee the independent performance of an external service.
9. Support and service changes
Support follows the subscribed tier. Free is self-serve; Pro includes email support; Platinum includes priority support; Enterprise commitments are set out in the order form. Priority support does not itself promise a particular response or resolution time.
The operator may maintain and improve the service. Material reductions to paid functionality should be notified in advance with an appropriate remedy where contractually required. Uptime, disaster recovery, data residency and service credits are guaranteed only where expressly agreed in an SLA or order form.
10. Suspension and ending service
The operator may restrict access where reasonably necessary to address unlawful use, a security threat, a material breach or unpaid fees. Where practical and lawful, it should give notice and an opportunity to resolve the issue. Any restriction should be proportionate to the problem.
The ordinary breach process allows 30 days to remedy a material breach after written notice, unless the breach cannot be remedied or immediate action is legally or operationally necessary. On termination, authorised data return or deletion follows the processing agreement. Export availability, assistance and timeframes must be agreed before live service begins.
11. Liability
Neither party excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence where applicable law prohibits exclusion. Statutory data-subject rights are unaffected.
Subject to those protections and the agreed contract, the ordinary aggregate liability cap for each party is the greater of US$1,000 or the fees paid or payable in the 12 months before the event giving rise to the claim. Indirect or consequential losses are excluded to the extent lawful. Payment obligations and deliberate misuse of the other party’s intellectual property are outside that ordinary cap.
The treatment of confidentiality and data-protection liabilities, including any higher cap, is governed by the executed agreement.
12. Notices and disputes
For questions about these terms, contact KRAFTKIN LIMITED at hello@milahr.com or [phone number]. Formal notices should use the verified contact details in the order form. The parties should first try to resolve a dispute through their authorised representatives. The governing law and competent courts are those specified in the applicable agreement.
Neither party is responsible for a failure caused by events genuinely beyond its reasonable control, except accrued payment obligations. A delay in enforcing a right is not a waiver. If a provision is unenforceable, the remaining agreement continues to the extent permitted by law. Material changes to these terms require notice and must not remove mandatory rights.