1. Scope
This policy applies to paid subscriptions for organisations and should be read with our Terms of Service. Free plans carry no fees, so no refund arises for them.
2. Cancellation
You may cancel at any time from your account settings or by written notice. Cancellation takes effect at the end of the current paid period, and you keep access until then.
3. When fees are refundable
Fees already paid are refundable only where the law requires it, where we agree in writing, or where we do not provide a service you paid for. Apart from those cases, we do not refund fees for partial periods.
4. Service changes and termination
If we make a change that materially reduces the core functionality of a paid plan, or if we end your subscription for reasons other than your breach, we refund prepaid fees for the period after the change or termination, as set out in the Terms of Service.
5. How to request a refund
Contact KRAFTKIN LIMITED at help@milahr.com with your organisation name, order reference and the reason for the request. Approved refunds are returned to the original payment method through our payment provider, Flutterwave. When the funds reach you depends on Flutterwave and your card issuer or bank.
6. Currency and charges
Fees are charged in the currency shown at checkout or in your order form. Your card issuer or bank may apply its own foreign-exchange or international transaction charges, which are outside our control.
7. Changes to this policy
We may update this policy as our service or legal requirements change. We will publish updates on this page and change the last-updated date.